To ensure consistently attractive prices, Noralya ships your order directly from the manufacturer or from our partner warehouses. This may result in slightly longer delivery times.

Orders are usually processed within 3–4 days (Mon-Fri). Shipping within the United Kingdom generally takes approximately 6–9 days (Mon-Fri). The total delivery time is 9–13 days (Mon-Fri).

In most cases, delivery is on time. However, if your order has not arrived after the regular delivery time plus 3 additional days, please contact our customer service.

No, at Noralya, shipping is always free for all orders within the United Kingdom.

At Noralya, we offer you secure and convenient payment options. You can choose from:

PayPal
Visa
Mastercard
American Express

For larger orders, your items may be shipped in multiple packages for logistical reasons. In this case, you will usually receive the missing products within 1 to 3 days after the first package.

Unfortunately, despite careful packaging, transport damage can occur in isolated cases. In this case, if your order arrives damaged, please contact us within 48 hours to initiate a resolution.

Important: Please do not return the package without consulting us. Without photo evidence, we cannot guarantee a replacement. Our customer service will find a solution as quickly as possible.

We do not offer direct exchanges. If you want another size or colour, please return your item and order the size or colour you want through the website.